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Complaints Process

What can you do if for any reason you wish to complain about our services or contact us?

If you wish to make a complaint, please contact us:

 by writing to us at the above address.

 by emailing or

 by telephoning 0151 342 6333.


If, after making a complaint to us you are still unhappy and feel the matter has not been resolved to your satisfaction, please contact the Financial Ombudsman Service Please note that FOS may not be able to deal with complaints from business customers.

Further details about our complaints procedure and FOS are available on request. If you require further information, please contact us by telephoning the numbers below or emailing us at addressing your correspondence to The Manager.